Terms of Service

These Terms of Service (Terms) explain the rules for using the Marquis Crane Services website and for hiring Marquis Crane Services Inc for inspection, certification, testing, training, investigation, and related services. By using our website, requesting a quote, signing a proposal, issuing a purchase order, or allowing us to perform work, you agree to these Terms.

1. Who We Are and How to Reach Us

Business: Marquis Crane Services Inc (Marquis Crane Services)

Headquarters: Southern Maine

Website: https://marquiscraneservices.com

Phone: (888) 710-4479

Email: info@marquiscraneservices.com

2. What We Do (and What We Do Not Do)

We provide independent third-party services that may include: annual and periodic crane inspections, post-assembly inspections, post-repair and post-modification inspections, rigging inspection and certification, Magnetic Rope Testing (MRT), maritime inspection and certification (including load testing where applicable), drone inspection services, safety training and operator qualification support, and accident investigation and expert witness services.

Important: Unless we sign a separate written agreement that says otherwise, we do not perform crane operation, maintenance, repairs, engineering design, or act as the controlling entity for your lift plan. Our role is inspection, oversight, and reporting based on what we can access and observe at the time of service.

3. Scope of Work, Proposals, and Purchase Orders

Our scope of work is limited to what is written in our quote, proposal, work order, or other written confirmation (Scope). Verbal requests are not binding unless confirmed by us in writing.

If your company issues a purchase order (PO), we can accept it as a billing tool. Any PO terms that conflict with these Terms do not apply unless we agree in writing.

Anything outside the Scope (for example, added components, added shifts, extra cranes, travel changes, or expanded documentation) may require a change order and may increase cost and schedule.

4. Scheduling, Site Conditions, and Client Responsibilities

To keep your equipment downtime as low as possible, we rely on you to have the site and equipment ready when we arrive. You agree to provide safe access and the support needed to do the work.

You are responsible for:

  • Providing correct equipment information (make, model, serial, configuration, attachments, wire rope details, and prior records when available).
  • Making the crane, rigging, and related components available, clean enough to inspect, and positioned so they can be accessed safely.
  • Providing qualified personnel as needed (operator, oiler, rigger, signal person, A/D crew, escort, or site contact).
  • Providing a safe working area, including required permits, lockout/tagout coordination, and site-specific safety orientation.
  • Providing access to necessary documents when applicable (manufacturer manuals, maintenance records, prior inspection reports, load charts, and modification records).

If we cannot safely access areas or components, those items may be listed as not inspected or limited inspection due to access in the report.

5. Delays, Standby Time, and Weather

Job sites change fast. If we are delayed due to conditions outside our control (including weather, access issues, crane not ready, missing personnel, breakdowns, vessel scheduling, site shutdowns, or safety stoppages), you may be billed for standby time, additional trips, and related expenses.

6. Fees, Expenses, and Payment Terms

Pricing is based on the Scope, site location, scheduling, and the information you provide. Unless stated otherwise in writing, you agree to pay:

  • Service fees for time on site and time required to complete reports and documentation.
  • Travel costs when applicable (mileage, airfare, lodging, rental vehicles, tolls, parking, and reasonable meals for overnight travel).
  • Any required third-party fees (for example, site access fees, badging, or special testing resources) when approved by you.

Invoices are due as stated on the invoice. Past-due balances may delay scheduling, delivery of non-required copies of documents, or future work. You are responsible for reasonable costs of collection if an invoice remains unpaid.

7. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as soon as you can at (888) 710-4479 or info@marquiscraneservices.com.

Late cancellations or no-access/no-show conditions may be billed for reserved time, travel time, and any non-refundable travel costs. We do not enjoy charging these costs, but once travel and schedules are locked in, we cannot always fill that time.

8. Inspection Findings, Reports, and Recordkeeping

We use inspection software to generate reports and may deliver reports electronically, including from the job site. Report timing depends on scope, site conditions, and the completeness of information provided.

Reports reflect our professional judgment based on the conditions observed and the access available at the time of inspection or testing. A report is not a guarantee of future performance or a promise that defects will not occur later.

You are responsible for keeping records and using them to support your compliance program. If you need a specific format, customer portal access, or special report routing, tell us before the job begins.

9. Limited Access, Destructive Work, and Hidden Conditions

Most inspections are visual and functional checks with non-destructive methods where appropriate (including MRT when included in the Scope). We do not perform destructive testing unless the Scope clearly states it and you approve it.

Some problems cannot be found without disassembly, cleaning, or removal of covers and guards. If those steps are not part of the Scope, we may note limitations in the report. Hidden corrosion, internal damage, prior undocumented repairs, or field modifications may not be detectable during a standard inspection.

10. Safety Decisions and Stop-Work Calls

Safety comes first. If we see a condition that appears unsafe, we may recommend stopping use of the equipment until it is evaluated, repaired, or confirmed safe by the responsible parties.

You understand that the equipment owner/operator and site controlling entity remain responsible for job site safety, lift planning, equipment operation, supervision, and final decisions. Our recommendations are based on what we observe and the standards that apply to the Scope.

11. Assembly and Disassembly (A/D) Oversight Services

When we provide Assembly/Disassembly Director or oversight services, our role is to provide third-party direction or guidance as defined in the Scope. Your company remains responsible for:

  • Providing trained and qualified crew members and supervisors.
  • Providing suitable ground conditions, mats, blocking, and proper support equipment.
  • Following the manufacturer procedures and any approved engineered plans.
  • Controlling the work area, communications, and site-specific safety rules.

If we are asked to proceed in a way that we believe is unsafe or not compliant with the agreed plan, we may pause work until the issue is corrected.

12. Maritime Inspection, Load Testing, and Port Requirements

Maritime work often involves port rules, vessel schedules, and added access controls. You are responsible for coordinating gate access, badging, escorts, and any site-specific training or safety requirements.

Load testing, when included, may require test weights, calibrated instruments, and defined test procedures. Unless the Scope states otherwise, you provide the test load, supporting equipment, and the crew needed to conduct the test safely.

13. Training and Operator Qualification Support

Training sessions are built around the audience and the agreed topic list. Attendance, participation, and safe behavior during training are your responsibility. If a class is stopped for safety reasons or due to disruptive behavior, it may still be billable.

Any pass/fail or qualification outcome depends on the applicable program rules, testing conditions, and the participant performance.

14. Accident Investigation and Expert Witness Services

For investigations, you agree to preserve evidence when possible and provide timely access to records, equipment, personnel, and the scene. Investigation timelines depend on access, cooperation, and the availability of information.

Any expert opinions are based on the information available at the time and may change if new facts come to light.

15. Customer Materials and Cooperation

You agree that information you provide to us is accurate to the best of your knowledge. If we rely on incorrect or incomplete information, the scope, schedule, and conclusions may be affected, and additional fees may apply to correct or re-perform work.

16. Use of Website

You may use our website for lawful purposes only. You agree not to attempt to disrupt the website, scrape content, or use it to send harmful code or spam.

17. Intellectual Property

Our website content, logos, and written materials belong to Marquis Crane Services or are used with permission. You may not copy or reuse them for commercial purposes without written permission.

Inspection reports and deliverables are prepared for the client named in the Scope. You may use them for your internal compliance and business needs. If a third party (for example, an owner, GC, insurer, or regulator) needs a copy, you are responsible for how you share it, unless the Scope requires us to send it directly.

18. Confidentiality

We treat client information as confidential and do not share it outside the project unless you authorize us, it is required for the Scope (for example, sending a report to a named recipient), or we are required by law, subpoena, or a regulator.

19. No Guarantees, and Limits of Liability

We stand behind our work and take pride in being careful and thorough. At the same time, inspections and oversight have limits. You agree that:

  • We do not guarantee that every defect will be found.
  • We do not guarantee uninterrupted operation, future performance, or that incidents will not occur.

To the fullest extent allowed by law, Marquis Crane Services is not responsible for indirect or special damages (for example, lost profits, downtime costs, delay penalties, or lost business), even if those damages relate to our work or reports.

Our total liability for any claim related to the services will not exceed the amount you paid us for the specific service that gave rise to the claim, unless a different limit is required by law or agreed in a signed written contract.

20. Insurance

We carry business insurance appropriate for our operations. If your site requires proof of insurance, tell us before the scheduled date so we can provide a certificate when available.

21. Indemnification

To the extent allowed by law, you agree to defend and hold Marquis Crane Services harmless from claims, damages, and expenses arising from your equipment operation, site conditions, crew actions, or your misuse of reports, except to the extent caused by our gross negligence or willful misconduct.

22. Disputes, Corrections, and Notice of Issues

If you believe there is an error in an invoice or report, contact us promptly. It is easier to fix things while details are fresh and the equipment configuration has not changed.

Any claim related to our services must be made in writing and sent to info@marquiscraneservices.com within a reasonable time after you discover the issue.

23. Governing Law and Venue

These Terms are governed by the laws of the State of Maine, without regard to conflict-of-law rules. Unless the parties agree to a different process in writing, any legal action must be brought in a state or federal court located in Maine.

24. Changes to These Terms

We may update these Terms from time to time. The version posted on our website on the date you request services will apply unless a signed agreement states otherwise.

25. Contact

If you have questions about these Terms or want a copy for your files, contact Marquis Crane Services:

Phone: (888) 710-4479
Email: info@marquiscraneservices.com
Website: https://marquiscraneservices.com
Headquartered: Southern Maine. Serving nationwide USA.